Privacy Policy
Who we are
This privacy policy applies to the Socket Rewards app (the "App") and the related Socket Rewards web service at socketrewards.com (together, the "Service"). The App is published by TEK Trade Solutions LLC ("we", "us"), the developer named on the App's store listing. Businesses ("Vendors") use the Service to run loyalty rewards programs, and their customers ("Customers") use it to join those programs, earn points and redeem rewards. This policy explains what information we collect and how we use and share it.
Information we collect
Account information: your name, email address and a password, which we store only in scrambled (hashed) form.
Rewards activity: the shops and programs you join, your rewards number, points earned and redeemed, redemption requests, and the messages and promotions you view or respond to in the app.
Vendor information: business name, shop names and addresses, offers and promotions you create, and the staff who can manage your account.
Billing information: Vendors pay by subscription through Stripe. Stripe collects and stores your card or bank details. We do not see or store full card or bank account numbers. We keep your Stripe customer and subscription identifiers, plan status, and renewal dates.
Technical information: basic log data such as IP address, browser or device type and the dates and times of requests, which we use to keep the Service secure and working.
How we use information
- To create and run your account and the rewards programs you take part in.
- To process subscriptions, send receipts and handle billing questions.
- To send service messages, such as password resets, account notices and confirmations.
- To send marketing emails and show promotions and ads inside the apps, as described below.
- To protect the Service, prevent fraud and abuse, and meet legal obligations.
- To maintain and improve the Service.
Who sees your information
Vendors. If you are a Customer and you join a Vendor's program, that Vendor can see your name, contact details, rewards number, points balance and activity with that Vendor. A Vendor does not see your activity with other Vendors.
Service providers. We use companies that help us run the Service, such as Stripe for payments and providers for hosting and sending email. They may process information only to provide services to us.
Legal and safety. We may disclose information if required by law, or to protect the rights, safety and security of our users, the public or the Service.
Business changes. If we are involved in a merger, sale or similar transaction, information may be transferred as part of it.
We do not sell your personal information.
Marketing and promotions
If you choose to receive them, we may email you news, offers and information about Socket Rewards and about promotions from Vendors. Marketing email is optional and is off unless you turn it on. We may also show promotions and advertisements inside the apps. Vendors may send you messages through the app about their own programs and offers.
You can unsubscribe from marketing emails at any time using the link in any marketing email, or by contacting us at support@socketrewards.com. Opting out of marketing does not stop service messages, such as password resets, billing notices and messages about your account.
How long we keep information
We keep information for as long as your account is active and as needed to provide the Service, resolve disputes, keep required business and tax records and comply with the law. When you delete your account we delete or de-identify your personal information, except where we must keep certain records, such as billing records and points transaction history needed by Vendors for their own accounting.
Security
We use reasonable technical and organizational measures to protect information, including encrypted connections and hashed passwords. No system is completely secure, so we cannot guarantee absolute security.
Your choices
You can update your account details in the app, opt out of marketing as described above, and ask us to delete your account by contacting us at support@socketrewards.com. Depending on where you live, you may have additional rights to access, correct or delete your personal information, and we will honor valid requests as required by applicable law.
Children
The Service is not directed to children under 13 and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. If we make a material change we will notify you in the app or by email. Continuing to use the Service after a change means you accept the updated policy.
Contact us
TEK Trade Solutions LLC, support@socketrewards.com.