Vendor Terms of Service
Agreement
These Vendor Terms of Service ("Terms") are a contract between the business you represent ("you") and TEK Trade Solutions LLC ("we", "us") for your use of the Socket Rewards vendor app and website (the "Service"). By creating an account, subscribing or using the Service you agree to these Terms and to our Privacy Policy. You confirm that you have authority to bind your business to them.
What the Service does
Socket Rewards lets you run a loyalty rewards program for your customers: you set up shops, award and redeem points, publish offers and promotions, and message your customers who join your program.
Your account
You must provide accurate information and keep your login details secure. You are responsible for all activity under your account and for the staff you invite to it. Tell us promptly about any unauthorized use.
Subscription and billing
- The Service is a paid subscription, billed monthly in advance through our payment processor, Stripe. By subscribing you authorize us to charge your payment method on each renewal until you cancel.
- Subscriptions renew automatically each month at the then-current price unless canceled.
- Introductory or promotional pricing, free trials and discount codes last only for the period stated when you receive them. When that period ends, the regular price applies automatically.
- You can cancel any time from the Billing page in the app. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then.
- Fees are non-refundable except where the law requires otherwise. Prices are shown exclusive of any taxes that may apply.
- If a payment fails we may retry it and may suspend or end your access if it is not resolved.
- We may change prices on notice to you before your next billing period.
Your responsibilities as a Vendor
- You are responsible for your rewards program, including the accuracy of your offers and the points you award, and for honoring the rewards you offer to your customers. We do not provide your rewards and are not responsible for them.
- You are responsible for complying with the laws that apply to your business and program, including rules on promotions, advertising, loyalty programs and consumer protection.
- You must not misuse the Service, interfere with its security, or use it to defraud or harass anyone.
Content you publish
You are responsible for the offers, promotions, images and messages you publish through the Service. You must not publish content that is sexually explicit, contains nudity, is hateful, violent, harassing or illegal, or that infringes anyone's rights. We may remove any content and suspend or end any account that breaks this rule. To report content, contact us at support@socketrewards.com.
Customer information and messaging
When a customer joins your program you can see their name, contact details, rewards number, points and activity with you. You may use this information only to run your rewards program and to communicate with your customers about it. You must not sell it, share it with others for their own purposes, or use it to contact people in ways the law or their wishes do not allow. You are responsible for messages you send through the Service and for having any consent the law requires for them.
Communications from us
Service messages. We will send you messages needed to run your account, including billing notices, receipts and notices about the Service. You cannot opt out of these while you have an account.
Marketing emails. By creating an account you agree that we may email you news, offers and information about Socket Rewards and related products and services. You can unsubscribe at any time by using the unsubscribe link in any marketing email or by contacting us at support@socketrewards.com.
Promotions in the app. The Service may show promotions and advertisements from us and from others inside the app.
Points and customer data
Points have no cash value and are not property of any customer or of us. You are responsible for the points you award and for any adjustments you make. We may correct errors and reverse points or redemptions obtained by mistake or misuse.
Ending your account
You may cancel your subscription as described above. We may suspend or end your access if you break these Terms, if your payment fails and is not resolved, or if we stop offering the Service. After your account ends we may delete your data, subject to our Privacy Policy and any records we must keep by law.
Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent the law allows. We do not promise the Service will be uninterrupted or error free.
Limit of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Some places do not allow certain limits, so some of this may not apply to you.
Indemnity
You agree to defend and hold us harmless from claims brought by third parties, including your customers, arising from your rewards program, your offers and promotions, your messages, or your breach of these Terms or the law.
Changes to these Terms
We may update these Terms from time to time. If we make a material change we will notify you in the app or by email. Continuing to use the Service after a change means you accept the updated Terms.
Governing law
These Terms are governed by the laws of the State of Arizona, without regard to conflict of law rules. Disputes will be brought in the state or federal courts located in Arizona, unless the law requires otherwise.
Contact us
TEK Trade Solutions LLC, support@socketrewards.com.